Payment and shipping policies

PAYMENT POLICY

Payment can be made using the following options:

Local order:

1. MEPS IBG Interbank Giro (please check with your bank if this service is offered) to our (PUBLIC BANK) account (can be done over-the-counter or internet banking). Bank account details will be given in the notification email.

2. PayPal. If you have a PayPal account and would like to pay through this method, you're welcome to do so. We will send you a PayPal payment invoice through email. You will need to provide accurate and valid email address.

3. Credit card. We are now able to accept credit card (Mastercard, Visa, AMEX) payment through PayPal- a convenient and absolutely safe way of payment. You will not need to sign up for a PayPal account. In the order form, please choose credit card as your payment method and we will send you an invoice. Please provide accurate and valid email address.

4. ATM. We will send you the bank account details (PUBLIC BANK) through notification email. Kindly send us a copy of the bank remittance advice slip to inform us of the transfer. You can do so by snail mail or email. Please note that items will not be sent out until confirmation of payment is received.

5. Cash. For self pick-up only in Mont Kiara (no shipping charges if you choose this method).


International order:
1.PayPal/Credit card only

Please also note that International buyers are responsible for any duty taxes and custom’s regulations of your home country.



SHIPPING POLICY

Delivery within Malaysia:

Via Post Laju Courier

We are now offering flat rate shipping within Malaysia:-

West Malaysia – RM 6
East Malaysia (Sarawak) – RM 8.50
(Sabah) - RM 9.50

International delivery:

via Pos Malaysia (Registered Air Parcel)

We offer flat rate shipping to the following countries: Singapore, Brunei, Hong Kong, Taiwan and China. However for bulk purchases, please contact us first before placing your order. Shipping charges will be adviced.

Singapore - RM 23
Brunei - RM25
Hong Kong - RM 33
Taiwan - RM 36
China - RM 41

For other countries, see below for estimated parcel rate excluding $3.90 for registered mail.

E.g., delivery to United States. Parcel weighing 750g, postage rate will be 22.80+(12.50x2)= RM47.80
RM47.80+RM3.90 = RM51.70
We will consider other international destinations based on per request basis. Shipping charges will be adviced.

REFUND POLICY

Currently, we are unable to do a refund for items that you may not like after purchasing. Please educate yourself with the products through our website and if you have further enquiries, please contact us at sales@lovingavenue.com before placing your order.

RETURN POLICY

1. We work hard to make sure that all products sent out to you is in the best condition. If you received an incorrect item(s), please contact us at sales@lovingavenue.com immediately. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item(s)). Kindly email us and affix the photo of the incorrect item(s).
2. For item(s) returned for an exchange or other reason:

• Your are responsible for the return shipping cost. No return(s) will be accepted after 7 days.
• Be noted that shipping cost is not refundable.
• We only accept return via courier service.
• Re-shipping charges for exchanged item(s) will be applied. You will bear the shipping cost of the new item and difference in price between the returned and new item.

3. For your protection we recommend you use a recorded-delivery service as we will NOT take responsibility for loss or damage to items sent back to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.
4. The following items cannot be returned for exchange:

• Confinement Bath Body Cleanser
• Opened Motherlove's products
• Item(s) with tag/ original packing removed by buyer
• Item(s) used/washed by buyer
  

PRIVACY NOTICE
At Loving Avenue, your privacy is very important to us. All information is confidential and will not be shared with any third parties.

Loving Avenue reserves the right to make any changes to our policies. Please go through our Shopping Policies section from time to time before making any purchases.
We hope you have enjoyed shopping with us. Please come back again soon!